Department of Tourism and Hotel Management

Permanent URI for this communityhttps://hdl.handle.net/11693/115504

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Open Access
Human resource management in Turkey
(Educational Institute of the American Hotel & Motel Ass., 2000) Alemdar, Teoman; Hofmann, S.; Lefever, M.; Johnson, C.
Open Access
Impact of centralised istructional supervision on teachers: a case study of a private secondary school in Turkey
(University of Malta * Faculty of Education, 2000) Collins, A. B.
Examined implementation of centralized instructional supervision at a private Turkish secondary school, exploring administrators', department heads', and teachers' perceptions of this system's impact on all aspects of education. Results show that the system has deficiencies due to its judgmental, subjective nature and lack of adequate inspectors. It is considered an administrative assessment and does not provide formative support to teachers.
Open Access
Limits to community participation in the tourism development process in developing countries
(Pergamon Press, 2000-12) Tosun, C.
This study deals with a normative concept of participatory development approach, which originates in the developed world. In particular, it analyses and explains the limitations to the participatory tourism development approach in the context of developing countries. It was found that there are operational, structural and cultural limits to community participation in the TDP in many developing countries although they do not equally exist in every tourist destination. Moreover, while these limits tend to exhibit higher intensity and greater persistence in the developing world than in the developed world, they appear to be a reflection of prevailing socio-political, economic and cultural structure in many developing countries. On the other hand, it was also found that although these limitations may vary over time according to types, scale and levels of tourism development, the market served, and cultural attributes of local communities, forms and scale of tourism developed are beyond the control of local communities. It concludes that formulating and implementing the participatory tourism development approach requires a total change in socio-political, legal, administrative and economic structure of many developing countries, for which hard political choices and logical decisions based on cumbersome social, economic and environmental trade-offs are sine qua non alongside deliberate help, collaboration and co-operation of major international donor agencies, NGOs, international tour operators and multinational companies. (C) 2000 Elsevier Science Ltd. All rights reserved.
Open Access
Pay-back; can students evaluate their instructors: dilemmas and problems.
(John Wiley & Sons, Inc., 2001) Collins, A. B.
Open Access
Gateway to the real world, industrial training: dilemmas and problems
(Pergamon Press, 2001-02) Collins, A. B.
In today's competitive society, students are faced with a selective job market which places premium on experience. Hands-on experience cannot be imparted through lectures. It can only be gained through direct activity, either laboratory or real world confrontation. Laboratory learning is clinical, whereas, real-world confrontation, known as industrial training or internship, affords students a first hand glimpse of reality. There is no substitution for the "sting of battle". This paper examines stakeholders' reactions to the university level "industrial training" program and its success in providing a realistic workplace experience. The study examined the structure of the "industrial training system" (ITS), its strengths and weaknesses, and what can be done to improve the system. (C) 2001 Elsevier Science Ltd. All rights reserved.
Open Access
Focusing on evaluation of teacher development? a model for school-based supervision
(Türk Eğitim Derneği İktisadi İşletmesi, 2002) Baş-Collins, Ayşe
ll aspects of work, and even play, require an allusive entity called supervision. Supervision models vary from loosely organized structures, to strict activity overview. The 'instructional supervisory role" may be one or several individuals, working to assist school personnel to perform better. They may be from outside the school (ie. national inspection system) or the principal or department head or senior instructor. As in other countries, Turkey has private and state schools. Both are subject to regular inspection by a centralised National Inspection System. However, in order to overcome shortfalls of the National Inspection System, private schools have established their own teacher evaluation programs. This paper assesses current private school-based supervision practices. It is intended to provide a school-based supervision model, through which private secondary schools may improve their performance and accountability while enhancing teacher quality.
Open Access
Does a school make a difference? perceptions of an ‘effective school’
(Sage Publications Ltd., 2002) Collins, A. B.
This article examines perceptions of an effective school considering relevant literature, teachers’, administrators’ and students’ judgments. It discusses effectiveness as it applies to private school systems operating in Turkey. It gives abridged aspects of the current Turkish Education System: state; and private. This perception, Eastern European, Quasi-Mediterranean, draws commonalities with Western systems lying groundwork for comparisons of universal problems faced by educators. The study employed qualitative case study methods and procedures. Data were collected through interview schedules, document analysis and observation notes. Results show that the subjects perceive ‘effective school’ qualities as being school leadership, school culture/climate and quality human resources. Commonality can be found between the situation presented here and other developing school systems.
Open Access
Üniversite öğrencileri öğretim elemanlarının başarısını değerlendirebilir mi? ikilemler ve problemler
(Ankara Üniversitesi Eğitim Bilimleri Fakültesi, 2002) Collins-Baş, Ayşe
Öğrencilerin öğretim elemanlarını değerlendirmesi (ÖÖED) üniversite düzeyinde bir eğitim kurumunun başarısının değerlendirilmesi alanında en yaygın ve etkin yöntemlerden birisidir (Seldin, 1984). ÖÖED yöntemi öğretim elemanlarının etkinliği konusunda öncelikli bir bilgi kaynağıdır ve bu bilgi eğitim kurumları tarafından hem “biçimlendirici” (formative-öğretim elemanının kendi performansını geliştirmesi) hem de “düzey belirleyici” (summative-öğretim elemanlarının bulundukları konumu korumaları, terfileri ve kıdemleri için) olarak kullanılabilir. Eğer bir üniversite sistemi profesyonel anlamda büyüyecek ise, ne değerlendirmeden kaçabilir ne de toplumun, kullanılan öğretim yöntem ve tekniklerini yargılamadan kabullenmesini bekleyebilir. İnsan öğesi söz konusu olunca belirsizlik kaçınılmazdır. Bu bağlamda kullanılan yöntemin aşamalı olarak gözden geçirilmesi “güvenilirlik” ve “geçerlilik” sağlar (Centra, 1993). Birkaç yöntemin bir arada kullanılması ve bu yöntemlerden birinin ÖÖED olması daha sağlıklıdır. Bu araştırmanın amacı ÖÖED sistemini üniversite ortamında öğrencilerin ve öğretim elemanlarının bakış açılarından incelemektir. Araştırmada hem “nicel” hem de “nitel” araştırma yöntemleri kullanılmıştır. Araştırmanın sonuçları, her ne kadar şu anda kullanılan ÖÖED sisteminin güçlü ve zayıf yanları olduğunu gösterse de, yeterli “ön bilgilendirme” ve “yönlendirme” ile sistemin üniversite, öğretim elemanları ve öğrenciler için daha “yapıcı” ve “etkin” hale gelebilecegini göstermektedir.
Open Access
School-based supervision at a private Turkish school: a model for improving teacher evaluation
(Taylor & Francis Inc., 2002) Collins, A. B.
All aspects of work, and even play, require an allusive entity called supervision. Supervision models vary from loosely organized structures to strict activity overview. The `instructional supervisory role' may be performed by one or several individuals from within or without the school, all working to assist school personnel improve their performance (for example, employees from the National Inspection System). As in other countries, Turkey has private and state schools. Both are subject to regular inspection by a centralized National Inspection System. However, in order to overcome shortfalls of the National Inspection System, private schools have had to establish internal teacher evaluation programs. The purpose of this paper is to assess current school-based supervision practices in one private school. It is intended to provide a school-based supervision model through which private secondary schools may improve their performance, accountability, and enhance teacher quality.
Open Access
Are we teaching what we should? dilemmas and problems in tourism and hotel management education
(Cognizant Communication Corporation, 2002) Collins, A. B.
There is a growing demand for professionally educated and trained staff in the Tourism and Hotel Management (THM) sector as the whole industry attempts to meet expanded consumer wants and desires. This article examines the relevance of THM education from stakeholders' perspectives, namely, the THM sector, the current and graduate THM students. The following research questions were posed: 1) What are the sector representatives' perceptions regarding the effectiveness of tourism education? 2) What are the current and graduate students' perceptions regarding the effectiveness of tourism education? and 3) What recommendations can be made to improve the system? Both quantitative and qualitative methods were employed in the study. Results showed that there was an expanding need for university recognition of specialization due to new technologies and consumer maturation. Likewise, the need for an improved mix between the academic and practical experience and second language inadequacies were highlighted by joint concerns expressed by the sector representatives and the graduate students.
Open Access
The effect of incentives in web surveys: application and ethical considerations
(Sage Publications Ltd., 2003) Cobanoglu, C.; Cobanoglu, N.
Although researchers use internet-based surveys more often than ever in their research, there is little research on the effect of incentives on response rate, speed and cost. This study attempts to fill in some of the blanks by comparing the different incentives offered to respondents of web-based surveys. The results indicate that offering a luggage tag to each respondent and including them in a draw for a bigger value prize (a personal digital assistant) yields the highest response rate. In terms of response speed, there are no significant differences among each incentive group. The most expensive group in terms of costs was the combination of luggage tag and prize draw.
Open Access
The relationship between destination performance, overall satisfaction, and behavioral intention for distinct segments
(Routledge, 2004) Baloglu, S.; Pekcan, A.; Chen, S.; Santos, J.
Destination performance, visitor satisfaction, and favorable future behavior of visitors are key determinants of destination competitiveness. Most empirical work, assuming that overall tourist population is homogenous, investigates the relationships among product performance, satisfaction, and/or behavioral intentions in an aggregated manner. This study investigates these linkages for different segments of Canadian visitors of Las Vegas. The findings confirmed the mediating role of overall satisfaction for both segments and aggregated sample, and revealed variations in linkages and explanatory power of the models. The study concludes that the segment-based approach is more pragmatic because it provides segment-specific implications for destination management and marketing.
Open Access
Teacher performance evaluation: a stressful experience from a private secondary school
(Routledge, 2004) Collins, A. B.
The study examines aspects of centralized and school-based supervision (SBS) as carried out at a private secondary school. Data were gathered from administrators, teachers and students through interviews, critical incidents and pertinent documentation. The study points out that a combination of the two supervision systems offers benefits that a single, stand-alone system cannot, while highlighting the problems and the dilemma teachers find themselves in when faced with two systems of a summative nature. The study concludes that centralized and SBS can co-exist. They, however, must complement each other, not duplicate functions.
Open Access
Örgütlerde yaratıcı düşünmeyi geliştirme
(Hacettepe Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dekanlığı, 2004) Bumin, B.; Erkutlu, Hakan
Creative problem solving and innovation are vital concepts for companies to have competitive advantage. In this study, “developing and improving a creative organizational culture” are examined in detail. In addition, creative problem solving issue for the teams within organizations is mentioned. By cultivating a creative organizational culture, companies are able to utilize their human resources in an efficient way and get novel and powerful ideas, which may provide competitive advantages to them against their competitors.
Open Access
Relationship between leadership power bases and job stress of subordinates: example from boutique hotels
(Emerald Publishing Limited, 2006) Erkutlu, H. V.; Chafra, J.
Purpose – To examine the influence of leadership power bases on subordinates’ job stress at boutique hotels. Design/methodology/approach – A total of 400 subjects (20 managers and 380 non-managerial employees) participated in this study from 20 boutique hotels. Participants were told that the study was designed to collect information on the leadership power bases used by first line managers and on the job stress levels of employees in the hospitality workforce. The Rahim Leader Power Inventory and Spielberger and Vagg’s Job Stress Survey were used to assess leadership power bases and job stress, respectively. Findings – There are significant relations between leader power bases and subordinates’ job stress. The findings support the suggestion in the literature that positional power bases stimulate job stress in the hospitality industry. Research limitations/implications – The study has several limitations that could be future research topics, such as hotels’ source of funding, demographic characteristics of the participants, etc. There is a question about the generalizability of these findings to other hospitality organizations such as four or five-star hotels. Originality/value – This paper explores an aspect of leadership in the hospitality industry that is often neglected. Organizations that actively consider leadership approaches and wish to nurture and develop their leaders and managers will need to be mindful of the leadership power bases. Keywords Leadership, Stress, Hotels, Management power, Hospitality management, Job satisfaction Paper type Research paper
Open Access
Adding a course to the curriculum? dilemmas and problems
(Routledge, 2006) Collins, A. B.
The "knee-jerk" implementation of curriculum without study, understanding, proper implementation, and follow-up monitor cannot assure a purposeful addition to educational programs. This research was conducted to assess the effectiveness of a new course (Co-Op Management Applications, or CMA) added to the curriculum at a higher-education level. Course effectiveness was assessed from all stakeholders' perspectives; students, sector representatives, school administration, and instructors. Data were collected through questionnaires and interview schedules and subjected to quantitative (descriptive) and qualitative (content) analysis. The findings show that a representative "needs assessment, facility analysis, and force field analysis" was not conducted during the course development and implementation. Further, the proper monitor of student assessment was not being conducted. It is apparent that a meaningful work experience was being imparted to the students. Early monitor and evaluation could have potentially assured that the students benefited and achieved the course intentions before going forward.
Open Access
The impact of technology in hotels: a case study of Istanbul and Ankara hotels
(Routledge, 2006) Cobanoglu, C.; Demirer, I.; Kepeci, B.; Sipahioglu, S.
Open Access
The website design and the internet site marketing practices of upscale and luxury hotels in Turkey
(Pergamon Press, 2006-02) Baloglu, S.; Pekcan, Y. A.
Internet with current and emerging multimedia features provides ample opportunities and particularly useful for dealing with intangible nature of the service, and transforming marketing mix variables to capitalize on the informational and transactional potential of the Internet, and to gain a competitive advantage. This study utilizes content analysis to analyze the websites of a select group (4- and 5-star) of hotels in Turkey in terms of site design characteristics (interactivity, navigation, and functionality) and site marketing practices on the Internet. This study also investigates variations in design and use of marketing elements on the Internet based on hotel type (4- and 5-star resort and transient hotels). The findings showed that the hotels in Turkey are not utilizing the Internet to its full potential and effectively e-marketing their hotels regardless of the hotel type.
Open Access
The ethical ideologies of tourism marketers
(Pergamon Press, 2006-04) Yaman, R. H.; Gurel, E.
This article reports on the findings of the first phase of a wide-ranging study that aims to determine whether tourism managers from different cultures differ in ethical decisionmaking. It examines the ethical ideologies and perceptions of social responsibility of those in charge of organizations operating within the systems in Australia and Turkey. A mail survey was undertaken with a sample of marketing executives of tourism organizations in these countries. Respondents were queried about their ethical ideologies and perceptions of social responsibility and the influence of those on organizational effectiveness. The variation is explained by cultural differences and selected demographic characteristics of the executives and their organizations.
Open Access
Human resources: A hidden advantage?
(Emerald Publishing Limited, 2007) Collins, A. B.
Purpose - This study seeks to identify the general characteristics of the profile of staff at five-star hotels, and methods of recruitment, and makes suggestions for improvement in this sector. It is hoped that it will lead hotels to a greater competitive advantage. Design/methodology/approach - Both qualitative and quantitative methods were used to collect and analyze the data. Comparisons were made with existing data in order to determine trends and characteristics of hotel staff. Findings - The results show that there is room for staff improvement and improvement in recruitment methods, even within five-star hotels. All hotels, regardless of their rating, should understand their human resources make-up and what needs to be implemented to retain staff. Practical implications - With these improvements one might better compete for the first time guests and repeat clientele. Other studies should be undertaken on an international basis in order to widen the database. Originality/value - There are few studies that address these particular issues, yet there is still additional room to expand the study and comparisons that need to be performed. It would be advantageous include hotels of a lesser rating in future studies.