The website design and the internet site marketing practices of upscale and luxury hotels in Turkey

Date
2006-02
Authors
Baloglu, S.
Pekcan, Y. A.
Advisor
Instructor
Source Title
Tourism Management
Print ISSN
0261-5177
Electronic ISSN
1879-3193
Publisher
Pergamon Press
Volume
27
Issue
1
Pages
171 - 176
Language
Type
Article
Journal Title
Journal ISSN
Volume Title
Abstract

Internet with current and emerging multimedia features provides ample opportunities and particularly useful for dealing with intangible nature of the service, and transforming marketing mix variables to capitalize on the informational and transactional potential of the Internet, and to gain a competitive advantage. This study utilizes content analysis to analyze the websites of a select group (4- and 5-star) of hotels in Turkey in terms of site design characteristics (interactivity, navigation, and functionality) and site marketing practices on the Internet. This study also investigates variations in design and use of marketing elements on the Internet based on hotel type (4- and 5-star resort and transient hotels). The findings showed that the hotels in Turkey are not utilizing the Internet to its full potential and effectively e-marketing their hotels regardless of the hotel type.

Course
Other identifiers
Book Title
Keywords
4- and 5-star hotels, Correspondence analysis, Internet marketing, Web design, Turkey
Citation
Published Version (Please cite this version)