ISO 9000 implementation in a middle-scale Turkish organization
| buir.advisor | Erel, Erdal | |
| dc.contributor.author | Uzkan, Ismail Burak | |
| dc.date.accessioned | 2016-01-08T20:13:48Z | |
| dc.date.available | 2016-01-08T20:13:48Z | |
| dc.date.issued | 1996 | |
| dc.description | Ankara : The Department of Management and Graduate School of Business Administration of Bilkent Univ., 1996. | en_US |
| dc.description | Thesis (Master's) -- Bilkent University, 1996. | en_US |
| dc.description | Includes bibliographical references leaves 62-63 | en_US |
| dc.description.abstract | In organizations of every kind, quality is regarded as a means to an end customer satisfaction in all aspects of a product or service. ISO 9000 Standards aim customer satisfaction in that respect. In this study, a real life case which analyses a middle-scale Turkish firm trying to adopt ISO 9001 is presented. Each facility should tailor those standards according to its specific requirements, otherwise it may become a mass of useless work. | en_US |
| dc.description.provenance | Made available in DSpace on 2016-01-08T20:13:48Z (GMT). No. of bitstreams: 1 1.pdf: 78510 bytes, checksum: d85492f20c2362aa2bcf4aad49380397 (MD5) | en |
| dc.description.statementofresponsibility | Uzkan, Ismail Burak | en_US |
| dc.format.extent | vii, 68 leaves, tables | en_US |
| dc.identifier.uri | http://hdl.handle.net/11693/17827 | |
| dc.language.iso | English | en_US |
| dc.rights | info:eu-repo/semantics/openAccess | en_US |
| dc.subject.lcc | TS156.6 .U95 1996 | en_US |
| dc.subject.lcsh | Quality control--Standards. | en_US |
| dc.subject.lcsh | Quality assurance--Standards. | en_US |
| dc.subject.lcsh | ISO 9000 series standards. | en_US |
| dc.title | ISO 9000 implementation in a middle-scale Turkish organization | en_US |
| dc.type | Thesis | en_US |
| thesis.degree.discipline | Business Administration | |
| thesis.degree.grantor | Bilkent University | |
| thesis.degree.level | Master's | |
| thesis.degree.name | MBA (Master of Business Administration) |
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