ISO 9000 implementation in a middle-scale Turkish organization

Abstract

In organizations of every kind, quality is regarded as a means to an end customer satisfaction in all aspects of a product or service. ISO 9000 Standards aim customer satisfaction in that respect. In this study, a real life case which analyses a middle-scale Turkish firm trying to adopt ISO 9001 is presented. Each facility should tailor those standards according to its specific requirements, otherwise it may become a mass of useless work.