Role of ISO 9000 standards in TQM applications

buir.advisorErel, Erdal
dc.contributor.authorErkazancı, Ersoy
dc.date.accessioned2016-01-08T20:13:01Z
dc.date.available2016-01-08T20:13:01Z
dc.date.copyright1996
dc.date.issued1996
dc.departmentBusiness Information Managementen_US
dc.descriptionAnkara : The Department of Management and the Graduate School of Business Administration of Bilkent University, 1996.en_US
dc.descriptionThesis (Master's) -- Bilkent University, 1996.en_US
dc.descriptionIncludes bibliographical references (leaves 97-99).
dc.descriptionCataloged from PDF version of article.
dc.description.abstractTowards 21st century, quality has become one of the most important tools for being competitive. Quality management and quality systems have been recognized by several firms and managers today. ISO 9000 standards, as quality assurance systems and Total Quality Management (TQM), as a quality management philosophy are questioned to be alternative or complementary for each other. In this thesis, a real life case, KORDSA, which has applied both tools, has been investigated in order to see the relationship of ISO 9000 and Total Quality Management.
dc.description.degreeM.S.en_US
dc.description.statementofresponsibilityby Ersoy Erkazancıen_US
dc.format.extentvii, 79 leaves : charts ; 30 cm.en_US
dc.identifier.itemidBILKUTUPB053777
dc.identifier.urihttp://hdl.handle.net/11693/17744
dc.language.isoEnglishen_US
dc.publisherBilkent Universityen_US
dc.rightsinfo:eu-repo/semantics/openAccessen_US
dc.titleRole of ISO 9000 standards in TQM applicationsen_US
dc.title.alternativeToplam kalite yönetimi uygulamalarında ISO 9000 standardlarının rolü
dc.typeThesisen_US
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