Role of ISO 9000 standards in TQM applications

Abstract

Towards 21st century, quality has become one of the most important tools for being competitive. Quality management and quality systems have been recognized by several firms and managers today. ISO 9000 standards, as quality assurance systems and Total Quality Management (TQM), as a quality management philosophy are questioned to be alternative or complementary for each other. In this thesis, a real life case, KORDSA, which has applied both tools, has been investigated in order to see the relationship of ISO 9000 and Total Quality Management.