Self-assessment based on the EFQM model for business excellence in a middle-scale Turkish organization

Abstract

By taking a hard look at the current health of the organization, the SelfAssessment framework allows an organization to clearly identify its strengths and areas for improvement, and provides the basis for future strategy and improvement plans which are then monitored for progress. Through the Self-Assessment process, an organization is better able to balance its priorities, allocate resources and generate realistic business plans. To help companies in their way to excellence, a real life case which analyzes a middle-scale Turkish firm trying to adopt the EFQM model as a Self-Assessment framework is presented in this study