Analyzing Turkish e-government websites by eye tracking

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dc.citation.epage230en_US
dc.citation.spage225en_US
dc.contributor.authorAlbayrak, Duyguen_US
dc.contributor.authorÇaģiltay, K.en_US
dc.coverage.spatialAnkara, Turkeyen_US
dc.date.accessioned2016-02-08T12:09:41Z
dc.date.available2016-02-08T12:09:41Z
dc.date.issued2013en_US
dc.departmentComputer Technology and Information Systemsen_US
dc.descriptionDate of Conference: 23-26 Oct. 2013en_US
dc.description.abstractUsability studies provide essential information about users' views and perceptions of efficiency, effectiveness and satisfaction of given online services. Nowadays, e-government web sites become popular. Therefore, there is a need for usability testing to specify the usability problems and to make the services of the e-government more usable. The purpose of this study is to investigate usability of some Turkish e-government services. The study examined usability of five Turkish e-government web sites: Ministry of National Education - Student Information System (eokul), Ministry of Justice - National Judicial Network Project (UYAP), Turkish National Police: Vehicle Search System, Social Security Institute: Service Details and General Directorate of Land Registry and Cadastre. It was conducted with nine participants. This study is a case study with mixed design methodology, in which both quantitative and qualitative approaches were employed and combined. Quantitative data were collected through an eye-tracker, a pre-test questionnaire of participants' demographics and previous utilization of egovernment web sites and a post-test questionnaire. Qualitative data were collected through both semi-structured individual interviews and observation during test. The study results identify the usability problems encountered while using government services. The study concludes with specific recommendations for improvement of e-government services in Turkey. © 2013 IEEE.en_US
dc.identifier.doi10.1109/IWSM-Mensura.2013.39en_US
dc.identifier.urihttp://hdl.handle.net/11693/28050
dc.language.isoEnglishen_US
dc.publisherIEEEen_US
dc.relation.isversionofhttp://dx.doi.org/10.1109/IWSM-Mensura.2013.39en_US
dc.source.title2013 Joint Conference of the 23rd International Workshop on Software Measurement and the 8th International Conference on Software Process and Product Measurementen_US
dc.subjectE-governmenten_US
dc.subjectEye-tracking in usabilityen_US
dc.subjectTurkeyen_US
dc.subjectUsabilityen_US
dc.subjectGovernment data processingen_US
dc.subjectInformation servicesen_US
dc.subjectSoftware engineeringen_US
dc.subjectSurveysen_US
dc.subjectWebsitesen_US
dc.subjecte-Governmenten_US
dc.subjectE-government servicesen_US
dc.subjectEye-trackingen_US
dc.subjectGovernment servicesen_US
dc.subjectQualitative approachen_US
dc.subjectTurkeyen_US
dc.subjectUsabilityen_US
dc.subjectUsability problemsen_US
dc.subjectUsability engineeringen_US
dc.titleAnalyzing Turkish e-government websites by eye trackingen_US
dc.typeConference Paperen_US

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