Browsing by Subject "Quality assurance--Standards."

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    ISO 9000 implementation in a middle-scale Turkish organization
    (1996) Uzkan, Ismail Burak
    In organizations of every kind, quality is regarded as a means to an end customer satisfaction in all aspects of a product or service. ISO 9000 Standards aim customer satisfaction in that respect. In this study, a real life case which analyses a middle-scale Turkish firm trying to adopt ISO 9001 is presented. Each facility should tailor those standards according to its specific requirements, otherwise it may become a mass of useless work.
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    ISO 9000 registration and performance: an empirical investigation on Turkish companies
    (2000) Kasapçopur, H. Turan
    ISO 9000 registration has a worldwide acceptance as an important quality indicator. Since it was first published in 1987 there has been a considerable increase in the number of organizations that applied for and got the certification. However, some opposing ideas on the effectiveness of ISO 9000 registration began to arise in recent years. In this study the effects of ISO 9000 registration on the performance of companies are analysed from the two aspects: stock performance and financial performance. Two quantitative methods, event study and ratio analysis are used in these analyses. The results reveal that there are no significant positive effects of certification on the companies’ performance.