Coordination of staffing and pricing decisions in a service firm

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dc.citation.epage323en_US
dc.citation.issueNumber4en_US
dc.citation.spage307en_US
dc.citation.volumeNumber24en_US
dc.contributor.authorSerel, D. A.en_US
dc.contributor.authorErel, E.en_US
dc.date.accessioned2016-02-08T10:08:27Z
dc.date.available2016-02-08T10:08:27Z
dc.date.issued2008en_US
dc.departmentDepartment of Managementen_US
dc.description.abstractCustomer demand is sensitive to the price paid for the service in many service environments. Using queueing theory framework, we develop profit maximization models for jointly determining the price and the staffing level in a service company. The models include constraints on the average waiting time and the blocking probability. We show convexity of the single-variable subproblem under certain plausible assumptions on the demand and staffing cost functions. Using numerical examples, we investigate the sensitivity of the price and the staffing level to changes in the marginal service cost and the user-specified constraint on the congestion measure.en_US
dc.identifier.doi10.1002/asmb.708en_US
dc.identifier.issn1524-1904
dc.identifier.urihttp://hdl.handle.net/11693/23066
dc.language.isoEnglishen_US
dc.publisherJohn Wiley & Sonsen_US
dc.relation.isversionofhttp://dx.doi.org/10.1002/asmb.708en_US
dc.source.titleApplied Stochastic Models in Business and Industryen_US
dc.subjectErlang lossen_US
dc.subjectNonlinear programmingen_US
dc.subjectOptimal staffing levelen_US
dc.subjectPricingen_US
dc.subjectQueueen_US
dc.subjectWaiting linesen_US
dc.subjectCost functionsen_US
dc.subjectEnterprise resource managementen_US
dc.subjectGame theoryen_US
dc.subjectHuman resource managementen_US
dc.subjectManagement scienceen_US
dc.subjectPersonnel selectionen_US
dc.subjectQueueing theoryen_US
dc.subjectRisk assessmenten_US
dc.subjectAverage waiting timeen_US
dc.subjectCongestion measureen_US
dc.subjectCustomer demandsen_US
dc.subjectErlang lossen_US
dc.subjectNonlinear programmingen_US
dc.subjectNumerical examplesen_US
dc.subjectOptimal staffing levelen_US
dc.subjectPricingen_US
dc.subjectPricing decisionsen_US
dc.subjectProfit maximizationen_US
dc.subjectQueueen_US
dc.subjectService costsen_US
dc.subjectWaiting linesen_US
dc.subjectBlocking probabilityen_US
dc.titleCoordination of staffing and pricing decisions in a service firmen_US
dc.typeArticleen_US

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