Browsing by Author "Erkutlu, Hakan"

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Open Access
Does emotional labor affect nurses suffering from workplace violence? A moderated mediation model
(Emerald Publishing Limited, 2023-03-28) Erkutlu, Hakan; Chafra, Jamel; Uçak, Hatice; Kolutek, Rahşan
Purpose This paper aims to investigate the relationship between emotional labor and workplace violence based on the social exchange theory. Drawing on the social exchange theory, this paper aims to investigate the relationship between emotional labor and workplace violence. Specifically, the authors take a relational approach by introducing positive patient treatment as the mediator. The moderating role of organizational support in the relationship between emotional labor and workplace violence is also considered. Design/methodology/approach The data of this study encompasses 536 nurses from 10 university hospitals in Turkey. Hierarchical multiple regression analysis was conducted to test the proposed model. Findings The findings of this study support the negative effect of emotional labor on workplace violence and the mediating effect of patient-positive treatment. Moreover, when organizational support is low, the relationship between emotional labor and workplace violence is strong. In contrast, the effect is weak when organizational support is high. Practical implications The findings of this study suggest that health-care administrators should offer more training to nurses to help them manage their emotions while interacting with their patients. This leads to positive interpersonal relationships, which, in turn, lowers workplace violence. Moreover, health-care administrators should pay more attention to the buffering role of perceived organizational support for those subordinates with low emotional labor and higher workplace violence. Originality/value The study provides new insights into emotional labor’s influence on workplace violence and the moderating role of organizational support in the link between emotional labor and workplace violence. The paper also offers practical assistance to nurses in the health-care industry interested in building positive patient treatment and trust with their patients and minimizing workplace violence.
Open Access
Leaders' narcissism and organizational cynicism in healthcare organizations
(Emerald Group Publishing Ltd., 2017) Erkutlu, Hakan; Chafra, Jamel
Purpose - Drawing on the social exchange theory and the stressor-strain framework, the purpose of this paper is to examine the relationship between leaders' narcissism and employees' organizational cynicism. Specifically, the authors take a relational approach by introducing employees' psychological strain as the mediator. The moderating role of psychological capital in the relationship between leaders' narcissism and employees' cynicism is also considered. Design/methodology/approach - The data of this study encompass 1,215 certified nurses from 15 university hospitals in Turkey. Hierarchical multiple regression analysis was conducted to test the proposed model. Findings - The statistical results of this study supported the positive effect of leaders' narcissism on employees' cynicism as well as the mediating effect of employees' psychological strain. Moreover, when the level of psychological capital is high, the relationship between leaders' narcissism and organizational cynicism is weak, whereas the effect is strong when the level of psychological capital is low. Practical implications - The findings of this study suggest that managers in the healthcare industry should be sensitive in treating their subordinates, as it will lead to positive interpersonal relationship, which, in turn, will reduce employee cynicism. Moreover, managers should pay more attention to the buffering role of psychological capital for those employees with high psychological strain and showing organizational cynicism. Originality/value - As the healthcare sector continues to go through a transformational change, it is important to identify organizational factors that affect employee attitudes. There is limited empirical evidence about the determinants of cynicism, particularly in the healthcare sector environment. This study contributes to the literature on organizational cynicism by revealing the relational mechanism between leaders' narcissism and employee cynicism. The paper also offers a practical assistance to employees in the healthcare management and their leaders interested in building trust, increasing leader-employee relationship and reducing organizational cynicism.
Open Access
Örgütlerde yaratıcı düşünmeyi geliştirme
(Hacettepe Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dekanlığı, 2004) Bumin, B.; Erkutlu, Hakan
Creative problem solving and innovation are vital concepts for companies to have competitive advantage. In this study, “developing and improving a creative organizational culture” are examined in detail. In addition, creative problem solving issue for the teams within organizations is mentioned. By cultivating a creative organizational culture, companies are able to utilize their human resources in an efficient way and get novel and powerful ideas, which may provide competitive advantages to them against their competitors.