The venue management problem: setting staffing levels, shifts and shift schedules at concession stands

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buir.contributor.authorErkip, Nesim
buir.contributor.authorKarasan, Oya Ekin
dc.citation.epage83en_US
dc.citation.issueNumber1en_US
dc.citation.spage69en_US
dc.citation.volumeNumber22en_US
dc.contributor.authorAhipaşaoğlu, Ö.en_US
dc.contributor.authorErkip, Nesimen_US
dc.contributor.authorKarasan, Oya Ekinen_US
dc.date.accessioned2020-02-03T09:27:25Z
dc.date.available2020-02-03T09:27:25Z
dc.date.issued2019
dc.departmentDepartment of Industrial Engineeringen_US
dc.description.abstractThe aim of this research is to determine staffing requirements as well as shift scheduling, with the objective of maximizing the expected contribution from the venue. We specifically consider theaters where demand at concession stands is non-stationary, being largely dominated by the showtimes, the days of the week and the movie types. Determination of the number of workers and their shift in such facilities can be considered as a venue management problem. As one of the distinctive characteristics of our study, we maximize the expected contribution of venue operations while combining shift scheduling in a mathematical model. In addition to the objective function, shift scheduling differs from that in the standard literature, as shift beginning and end times are not restricted. Because of the highly variable demand in the venue management problem considered, flexible shifts are used, with flexible beginning and end times, as long as workers meet the specifications of the type to which they belong. We prove that the venue management problem under consideration is NP-complete. Under mild conditions, we show that the binary requirements of some of the variables in the model can be relaxed. Computational results of a case study are provided.en_US
dc.identifier.doi10.1007/s10951-018-0577-xen_US
dc.identifier.issn1094-6136
dc.identifier.urihttp://hdl.handle.net/11693/52989
dc.language.isoEnglishen_US
dc.publisherSpringeren_US
dc.relation.isversionofhttps://dx.doi.org/10.1007/s10951-018-0577-xen_US
dc.source.titleJournal of Schedulingen_US
dc.subjectVenue managementen_US
dc.subjectRevenueen_US
dc.subjectTour schedulingen_US
dc.subjectShift schedulingen_US
dc.titleThe venue management problem: setting staffing levels, shifts and shift schedules at concession standsen_US
dc.typeArticleen_US
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