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      • Faculty of Art, Design And Architecture
      • Department of Interior Architecture and Environmental Design
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      Strategic decision support for urban service design

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      Author(s)
      Öz, Necmiye Yaprak
      Demirkan, Halime
      Date
      2019
      Source Title
      Open House International
      Print ISSN
      0168-2601
      Publisher
      Open House International Association
      Volume
      44
      Issue
      1
      Pages
      17 - 24
      Language
      English
      Type
      Article
      Item Usage Stats
      163
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      186
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      Abstract
      The aim of the study is to propose an ontology-based approach that provides a framework as a strategy decision tool for urban service design. The research methodology includes two phases to acquire the knowledge needed for urban service management of a city, as a case study. The first phase provides the priority list, through the Principle Component Analysis, for an age-friendly city determined by the citizens through a quantitative research. The second phase is a qualitative research among the public service providers, focusing on 'adequate community support and health services' feature which was the top priority of phase one. The repertory grid as a mapping tool consists of elements (age-friendly cities’ features) and constructs (municipality provided services) that interconnects the tacit knowledge with the external knowledge. The findings indicated the importance of the necessity of a shared understanding and conceptualization of what a service is among service providers and consumers. This paper makes an important contribution to urban service management by making the interconnection between tacit and external knowledge as a strategic decision support tool.
      Keywords
      Decision making
      Service management
      Design strategy
      Public service
      Service design
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      http://hdl.handle.net/11693/53269
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