ISO 9000 implementation in Turkish industry

Date
1997
Authors
Erel, E.
Ghosh, J. B.
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Source Title
International Journal of Operations and Production Management
Print ISSN
0144-3577
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Publisher
Emerald
Volume
17
Issue
12
Pages
1233 - 1246
Language
English
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Abstract

Notes that it has become a competitive necessity for firms doing business globally to acquire the ISO 9000 certification, despite the misgivings many have with regard to its true effectiveness. Turkey, an emerging industrial economy, has a significant stake in the EU markets. At present, there is no systematic study documenting the status of ISO 9000 implementation in Turkey, the profile of the certified firms, their motivation, and their organizational experience during and after the certification process; whereas such studies have begun to emerge in other countries. Provides a background on the Turkish quality movement, and reports the results of a survey conducted among large Turkish companies that attempts to provide answers to the issues raised above. The findings are revealing and should help an international manager doing or planning to do business in Turkey, or his Turkish counterpart thinking about getting certification.

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