Total quality management and an application in a Türkish infantry battalion
Author(s)
Advisor
Date
2001Publisher
Bilkent University
Language
English
Type
ThesisItem Usage Stats
112
views
views
27
downloads
downloads
Abstract
This study presents a brief summary of total quality management, its history
and its tools; offers an overview of a process improvement procedure by U.S.
Department of Defense; and a sample process improvement application in nutrition
system of a Turkish Infantry battalion.
The main purpose of the study is to show the advantages of using Total
Quality Management tools in military processes. For this purpose, a quality
improvement team established in a Turkish Infantry Battalion, consisting of 9
enlisted soldiers and a lieutenant, improved the nutrition system by using seven tools
of the Total Quality Management. Project related with contracting nutrition system to
a civilian catering firm -which is also in trial period in some of Turkish Army Units -
is benchmarked cooperatively.