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      • Theses - Business Information Management
      • Business Information Management - Master's degree
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      Total quality management and an application in a Türkish infantry battalion

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      Author(s)
      Kasımlıoğlu, Gökhan
      Advisor
      Erel, Erdal
      Date
      2001
      Publisher
      Bilkent University
      Language
      English
      Type
      Thesis
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      Abstract
      This study presents a brief summary of total quality management, its history and its tools; offers an overview of a process improvement procedure by U.S. Department of Defense; and a sample process improvement application in nutrition system of a Turkish Infantry battalion. The main purpose of the study is to show the advantages of using Total Quality Management tools in military processes. For this purpose, a quality improvement team established in a Turkish Infantry Battalion, consisting of 9 enlisted soldiers and a lieutenant, improved the nutrition system by using seven tools of the Total Quality Management. Project related with contracting nutrition system to a civilian catering firm -which is also in trial period in some of Turkish Army Units - is benchmarked cooperatively.
      Keywords
      Total quality
      quality training
      nutrition process
      quality improvement
      Permalink
      http://hdl.handle.net/11693/29457
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      • Business Information Management - Master's degree 2
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