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      • School of Applied Technology and Management
      • Computer Technology and Information Systems
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      Effectiveness of information systems outsourcing: An exploratory case study

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      Author
      Uçar, Erkan
      Bilgen, S.
      Date
      2012
      Source Title
      IADIS International Conference Information Systems 2012
      Publisher
      IADIS
      Pages
      383 - 387
      Language
      English
      Type
      Conference Paper
      Item Usage Stats
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      Abstract
      The objective of this research is to construct an assessment model for measuring the effectiveness of Information Systems (IS) outsourcing. "Lack of expertise" and "cost effectiveness" constitute the major points of motivation for IS outsourcing. Although various decision models and analytical frameworks have been modeled before, the literature is not abundant on a complete qualitative model. In contrast with the decision models which are executed before an outsourcing engagement (a-priori), an effectiveness assessment model will be an a-posteriori guide which will enable the clients to measure their outsourcing performance and re-evaluate their business and management strategies. This paper examines the factors for outsourcing effectiveness through the framework of an exploratory case study for an IS developed by a major Turkish software house for a public organization. © 2012 IADIS.
      Keywords
      Case study
      Effectiveness
      Information systems
      Outsourcing
      Cost effectiveness
      Information systems
      Assessment models
      Business and management
      Effectiveness
      Effectiveness assessment
      Exploratory case studies
      Information systems outsourcing
      Public organizations
      Qualitative model
      Outsourcing
      Permalink
      http://hdl.handle.net/11693/28239
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      • Computer Technology and Information Systems 62
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