• About
  • Policies
  • What is open access
  • Library
  • Contact
Advanced search
      View Item 
      •   BUIR Home
      • Scholarly Publications
      • Applied Schools
      • School of Applied Technology and Management
      • Computer Technology and Information Systems
      • View Item
      •   BUIR Home
      • Scholarly Publications
      • Applied Schools
      • School of Applied Technology and Management
      • Computer Technology and Information Systems
      • View Item
      JavaScript is disabled for your browser. Some features of this site may not work without it.

      Analyzing Turkish e-government websites by eye tracking

      Thumbnail
      View / Download
      244.3 Kb
      Author(s)
      Albayrak, Duygu
      Çaģiltay, K.
      Date
      2013
      Source Title
      2013 Joint Conference of the 23rd International Workshop on Software Measurement and the 8th International Conference on Software Process and Product Measurement
      Publisher
      IEEE
      Pages
      225 - 230
      Language
      English
      Type
      Conference Paper
      Item Usage Stats
      199
      views
      213
      downloads
      Abstract
      Usability studies provide essential information about users' views and perceptions of efficiency, effectiveness and satisfaction of given online services. Nowadays, e-government web sites become popular. Therefore, there is a need for usability testing to specify the usability problems and to make the services of the e-government more usable. The purpose of this study is to investigate usability of some Turkish e-government services. The study examined usability of five Turkish e-government web sites: Ministry of National Education - Student Information System (eokul), Ministry of Justice - National Judicial Network Project (UYAP), Turkish National Police: Vehicle Search System, Social Security Institute: Service Details and General Directorate of Land Registry and Cadastre. It was conducted with nine participants. This study is a case study with mixed design methodology, in which both quantitative and qualitative approaches were employed and combined. Quantitative data were collected through an eye-tracker, a pre-test questionnaire of participants' demographics and previous utilization of egovernment web sites and a post-test questionnaire. Qualitative data were collected through both semi-structured individual interviews and observation during test. The study results identify the usability problems encountered while using government services. The study concludes with specific recommendations for improvement of e-government services in Turkey. © 2013 IEEE.
      Keywords
      E-government
      Eye-tracking in usability
      Turkey
      Usability
      Government data processing
      Information services
      Software engineering
      Surveys
      Websites
      e-Government
      E-government services
      Eye-tracking
      Government services
      Qualitative approach
      Turkey
      Usability
      Usability problems
      Usability engineering
      Permalink
      http://hdl.handle.net/11693/28050
      Published Version (Please cite this version)
      http://dx.doi.org/10.1109/IWSM-Mensura.2013.39
      Collections
      • Computer Technology and Information Systems 62
      Show full item record

      Related items

      Showing items related by title, author, creator and subject.

      • Thumbnail

        An interdisciplinary heuristic evaluation method for universal building design 

        Afacan, Yasemin; Erbug, C. (Elsevier, 2009)
        This study highlights how heuristic evaluation as a usability evaluation method can feed into Current building design practice to conform to universal design principles. It provides a definition of universal usability that ...
      • Thumbnail

        Experiences with moodle as a communication tool for design teamwork: A users' perspective 

        Pektaş, S. T.; Demirkan H. (METU, 2011)
      • Thumbnail

        Detecting user types in object ranking decisions 

        Lu, X.; Schaal, Markus; Adalı, S.; Raju, A. K. (ACM, 2009-10)
        With the emergence of Web 2.0 applications, where information is not only shared across the internet, but also syndicated, evaluated, selected, recombined, edited, etc., quality emergence by collaborative effort from many ...

      Browse

      All of BUIRCommunities & CollectionsTitlesAuthorsAdvisorsBy Issue DateKeywordsTypeDepartmentsThis CollectionTitlesAuthorsAdvisorsBy Issue DateKeywordsTypeDepartments

      My Account

      LoginRegister

      Statistics

      View Usage StatisticsView Google Analytics Statistics

      Bilkent University

      If you have trouble accessing this page and need to request an alternate format, contact the site administrator. Phone: (312) 290 1771
      © Bilkent University - Library IT

      Contact Us | Send Feedback | Off-Campus Access | Admin | Privacy