Analyzing Turkish e-government websites by eye tracking
Date
2013Source Title
2013 Joint Conference of the 23rd International Workshop on Software Measurement and the 8th International Conference on Software Process and Product Measurement
Publisher
IEEE
Pages
225 - 230
Language
English
Type
Conference PaperItem Usage Stats
199
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views
213
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downloads
Abstract
Usability studies provide essential information about users' views and perceptions of efficiency, effectiveness and satisfaction of given online services. Nowadays, e-government web sites become popular. Therefore, there is a need for usability testing to specify the usability problems and to make the services of the e-government more usable. The purpose of this study is to investigate usability of some Turkish e-government services. The study examined usability of five Turkish e-government web sites: Ministry of National Education - Student Information System (eokul), Ministry of Justice - National Judicial Network Project (UYAP), Turkish National Police: Vehicle Search System, Social Security Institute: Service Details and General Directorate of Land Registry and Cadastre. It was conducted with nine participants. This study is a case study with mixed design methodology, in which both quantitative and qualitative approaches were employed and combined. Quantitative data were collected through an eye-tracker, a pre-test questionnaire of participants' demographics and previous utilization of egovernment web sites and a post-test questionnaire. Qualitative data were collected through both semi-structured individual interviews and observation during test. The study results identify the usability problems encountered while using government services. The study concludes with specific recommendations for improvement of e-government services in Turkey. © 2013 IEEE.
Keywords
E-governmentEye-tracking in usability
Turkey
Usability
Government data processing
Information services
Software engineering
Surveys
Websites
e-Government
E-government services
Eye-tracking
Government services
Qualitative approach
Turkey
Usability
Usability problems
Usability engineering
Permalink
http://hdl.handle.net/11693/28050Published Version (Please cite this version)
http://dx.doi.org/10.1109/IWSM-Mensura.2013.39Collections
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