Analyzing Turkish e-government websites by eye tracking
2013 Joint Conference of the 23rd International Workshop on Software Measurement and the 8th International Conference on Software Process and Product Measurement
225 - 230
Item Usage Stats
Usability studies provide essential information about users' views and perceptions of efficiency, effectiveness and satisfaction of given online services. Nowadays, e-government web sites become popular. Therefore, there is a need for usability testing to specify the usability problems and to make the services of the e-government more usable. The purpose of this study is to investigate usability of some Turkish e-government services. The study examined usability of five Turkish e-government web sites: Ministry of National Education - Student Information System (eokul), Ministry of Justice - National Judicial Network Project (UYAP), Turkish National Police: Vehicle Search System, Social Security Institute: Service Details and General Directorate of Land Registry and Cadastre. It was conducted with nine participants. This study is a case study with mixed design methodology, in which both quantitative and qualitative approaches were employed and combined. Quantitative data were collected through an eye-tracker, a pre-test questionnaire of participants' demographics and previous utilization of egovernment web sites and a post-test questionnaire. Qualitative data were collected through both semi-structured individual interviews and observation during test. The study results identify the usability problems encountered while using government services. The study concludes with specific recommendations for improvement of e-government services in Turkey. © 2013 IEEE.
Eye-tracking in usability
Government data processing
Published Version (Please cite this version)http://dx.doi.org/10.1109/IWSM-Mensura.2013.39
Showing items related by title, author, creator and subject.
Afacan, Yasemin; Erbug, C. (Elsevier, 2009)This study highlights how heuristic evaluation as a usability evaluation method can feed into Current building design practice to conform to universal design principles. It provides a definition of universal usability that ...
Özgen, Dilay Seda (Bilkent University, 2018-07)Being an emerging technology, virtual reality is used in a wide range of fields such as medicine, gaming, psychology and sociology. There are also wide range of researches that compare traditional and digital methodologies ...
Lu, X.; Schaal, Markus; Adalı, S.; Raju, A. K. (ACM, 2009-10)With the emergence of Web 2.0 applications, where information is not only shared across the internet, but also syndicated, evaluated, selected, recombined, edited, etc., quality emergence by collaborative effort from many ...