• About
  • Policies
  • What is open access
  • Library
  • Contact
Advanced search
      View Item 
      •   BUIR Home
      • Scholarly Publications
      • Applied Schools
      • School of Applied Technology and Management
      • Tourism and Hotel Management
      • View Item
      •   BUIR Home
      • Scholarly Publications
      • Applied Schools
      • School of Applied Technology and Management
      • Tourism and Hotel Management
      • View Item
      JavaScript is disabled for your browser. Some features of this site may not work without it.

      Human resources: A hidden advantage?

      Thumbnail
      View / Download
      151.7 Kb
      Author(s)
      Collins, A. B.
      Date
      2007
      Source Title
      International Journal of Contemporary Hospitality Management
      Print ISSN
      0959-6119
      Electronic ISSN
      1757-1049
      Publisher
      Emerald Publishing Limited
      Volume
      19
      Issue
      1
      Pages
      78 - 84
      Type
      Article
      Item Usage Stats
      209
      views
      588
      downloads
      Abstract
      Purpose - This study seeks to identify the general characteristics of the profile of staff at five-star hotels, and methods of recruitment, and makes suggestions for improvement in this sector. It is hoped that it will lead hotels to a greater competitive advantage. Design/methodology/approach - Both qualitative and quantitative methods were used to collect and analyze the data. Comparisons were made with existing data in order to determine trends and characteristics of hotel staff. Findings - The results show that there is room for staff improvement and improvement in recruitment methods, even within five-star hotels. All hotels, regardless of their rating, should understand their human resources make-up and what needs to be implemented to retain staff. Practical implications - With these improvements one might better compete for the first time guests and repeat clientele. Other studies should be undertaken on an international basis in order to widen the database. Originality/value - There are few studies that address these particular issues, yet there is still additional room to expand the study and comparisons that need to be performed. It would be advantageous include hotels of a lesser rating in future studies.
      Keywords
      Competitive advantage
      Hospitality services
      Human resource management
      Tourism
      Permalink
      http://hdl.handle.net/11693/23539
      Published Version (Please cite this version)
      http://dx.doi.org/10.1108/09596110710724189
      Collections
      • Tourism and Hotel Management 61
      Show full item record

      Browse

      All of BUIRCommunities & CollectionsTitlesAuthorsAdvisorsBy Issue DateKeywordsTypeDepartmentsCoursesThis CollectionTitlesAuthorsAdvisorsBy Issue DateKeywordsTypeDepartmentsCourses

      My Account

      Login

      Statistics

      View Usage StatisticsView Google Analytics Statistics

      Bilkent University

      If you have trouble accessing this page and need to request an alternate format, contact the User and Access Services. Phone: (312) 290 1298
      © Bilkent University - Library IT

      Contact Us | Send Feedback | Off-Campus Access | Admin | Privacy