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dc.contributor.authorZaim, S.en_US
dc.contributor.authorBayyurt, N.en_US
dc.contributor.authorTurkyilmaz, A.en_US
dc.contributor.authorSolakoglu, N.en_US
dc.contributor.authorZaim, H.en_US
dc.date.accessioned2016-02-08T10:11:19Z
dc.date.available2016-02-08T10:11:19Z
dc.date.issued2007en_US
dc.identifier.issn1547-5778
dc.identifier.urihttp://hdl.handle.net/11693/23279
dc.description.abstractThe purpose of this study is to measure and evaluate the efficiency of 12 hospitals in Turkey using a multi-criteria Data Envelopment Analysis (DEA) methodology. Number of beds, number of physicians and the critical factors of total quality management in the health care sector were used as inputs of the model. The outputs used in this analysis incorporated financial and non-financial performance of hospitals, number of outpatients and number of patient days. Performance of the hospitals was measured using subjective measures based on executive's perception of how their organization performed relative to the competition. Results provide management with information regarding the relatively best practice hospitals in the observation sets and locate the relatively inefficient hospitals by comparison with the best practice ones. At last some suggestions are made for the least efficient hospital.en_US
dc.language.isoEnglishen_US
dc.source.titleJournal of Transnational Managementen_US
dc.relation.isversionofhttp://dx.doi.org/10.1300/J482v12n04_05en_US
dc.subjectData envelopment analysisen_US
dc.subjectHealth care industryen_US
dc.subjectTotal quality managementen_US
dc.titleMeasuring and evaluating efficiency of hospitals through total quality management: a multi-criteria data envelopment analysis modelen_US
dc.typeArticleen_US
dc.departmentDepartment of Banking and Financeen_US
dc.citation.spage77en_US
dc.citation.epage97en_US
dc.citation.volumeNumber12en_US
dc.citation.issueNumber4en_US
dc.identifier.doi10.1300/J482v12n04_05en_US
dc.publisherRoutledgeen_US
dc.identifier.eissn1547-5786


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