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      Problem-based learning in an intercultural business communication course: communication challenges in intercultural relationships in internationalizing small-or medium-sized enterprises

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      Author(s)
      Saatci, E.
      Date
      2008
      Source Title
      Journal of Business and Technical Communication
      Print ISSN
      1050-6519
      Electronic ISSN
      1552-4574
      Publisher
      Sage Publications, Inc.
      Volume
      22
      Issue
      2
      Pages
      237 - 260
      Language
      English
      Type
      Article
      Item Usage Stats
      130
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      313
      downloads
      Abstract
      Teachers of intercultural business communication may want to consider using problem-based learning (PBL), an instructional approach that places learners in problem-solving situations, that is, students are presented with messy and complex real-life problems that provide a context for learning concepts and developing skills. This article describes how ill-structured communication problems that emerge in intercultural business relationships in internationalizing small- or medium-sized enterprises are used to provide a context for learning. It explains how these problems are tackled by learners through the implementation of PBL in four stages: problem identification, information acquisition, information analysis, and problem resolution. Finally, it discusses the reactions of the students, external participants, and instructors to the PBL approach.
      Keywords
      Course design
      Intercultural business relationships
      Medium-sized enterprises
      Problem solving
      Problem-based learning
      Small-sized enterprises
      Permalink
      http://hdl.handle.net/11693/23144
      Published Version (Please cite this version)
      http://dx.doi.org/10.1177/1050651907311931
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      • Banking and Finance 37
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