Problem - based learning in an intercultural business communication course : communication challenges in intercultural relationships in internationalizing small - or medium - sized enterprises
Journal of Business and Technical Communication
1050-6519 (print)1552-4574 (online)
Sage Publications, Inc.
237 - 260
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Please cite this item using this persistent URLhttp://hdl.handle.net/11693/23144
Teachers of intercultural business communication may want to consider using problem-based learning (PBL), an instructional approach that places learners in problem-solving situations, that is, students are presented with messy and complex real-life problems that provide a context for learning concepts and developing skills. This article describes how ill-structured communication problems that emerge in intercultural business relationships in internationalizing small- or medium-sized enterprises are used to provide a context for learning. It explains how these problems are tackled by learners through the implementation of PBL in four stages: problem identification, information acquisition, information analysis, and problem resolution. Finally, it discusses the reactions of the students, external participants, and instructors to the PBL approach.