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dc.contributor.advisorPaşa, Mehmet
dc.contributor.authorKarapınar, Feride
dc.date.accessioned2016-01-08T20:11:27Z
dc.date.available2016-01-08T20:11:27Z
dc.date.issued1994
dc.identifier.urihttp://hdl.handle.net/11693/17565
dc.descriptionAnkara : The Department of Management and Graduate School of Business Administration of Bilkent Univ., 1994.en_US
dc.descriptionThesis (Master's) -- Bilkent University, 1994.en_US
dc.descriptionIncludes bibliographical references leaves 62-64.en_US
dc.description.abstractThis study examines the influence of facilities on consumers' choice of 5-star hotels in Ankara. Visitors are the key ingredients of the hotel industry; without them there would not be the hotel product. Thus, to be able to produce a saleable product the hotel management must discover what the customers want, as well as the effects of the facilities that are provided by the hotel on the consumers' choice. In this study, the services provided by the hotels, as well as their characteristics which have an effect on customers' choice of hotel are discussed. From the interviews and questionnaires, it is found that, each hotel has a different facility which influences the customers' decision in choosing that particuiar hotel. Some hotels are aware of the effect of a specific facility on the visitors' choice and some are not. Thus, after analyzing the faciiities that influence the consumers' choice, some recommendations are given to the related hotels in order to have a good match between the faciiities provided and the customer needs.en_US
dc.description.statementofresponsibilityKarapınar, Ferideen_US
dc.format.extentvii, 64 leavesen_US
dc.language.isoEnglishen_US
dc.rightsinfo:eu-repo/semantics/openAccessen_US
dc.subjectFacilities 6-Star Hotelsen_US
dc.subjectConsumers' Choiceen_US
dc.subject.lccHF5415.5 .K37 1994en_US
dc.subject.lcshCustomer services--Turkey.en_US
dc.subject.lcshCustomer relations.en_US
dc.subject.lcshConsumers.en_US
dc.subject.lcshFacilities 5-star hotels Consumers' choice.en_US
dc.titleThe influence of facilities on consumers' choice of 5-star hotels in Ankaraen_US
dc.typeThesisen_US
dc.departmentDepartment of Managementen_US
dc.publisherBilkent Universityen_US
dc.description.degreeM.S.en_US
dc.identifier.itemidBILKUTUPB022908


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