Now showing items 1-2 of 2
A case study: measuring service quality of a hotel using SERVQUAL method
(Bilkent University, 1996)
In this study, service quality of Bilkent Hotel is measured. The study starts with the literature survey on the quality and the service quality. The different definitions of service quality is given and file most popular ...
Origins of a consumer culture in an early modern context : Ottoman Bursa
(Bilkent University, 2006)
Studies on the origins of the modern consumer culture generally focus on the early modern western context with the inherent assumption that today’s modern consumer culture had its origins in the early modern west. This ...