Now showing items 1-9 of 9

    • A case study : measuring service quality of a hotel using SERVQUAL method 

      Karababa, Eminegül (Bilkent University, 1996)
      In this study, service quality of Bilkent Hotel is measured. The study starts with the literature survey on the quality and the service quality. The different definitions of service quality is given and file most popular ...
    • A case study: measuring service quality of a hotel using SERVQUAL method 

      Karababa, Eminegül (Bilkent University, 1996)
      In this study, service quality of Bilkent Hotel is measured. The study starts with the literature survey on the quality and the service quality. The different definitions of service quality is given and file most popular ...
    • The internationalization of higher education in Turkey: creating an Index 

      Kireçci, M. A.; Bacanlı, H.; Erişen, Y.; Karadağ, E.; Çeliköz, N.; Dombaycı, M.; Toprak, M.; Şahin, M. (TedMem, 2016-11-28)
      The aim of this study is to test the validity and reliability of the Internationalization Index of Higher Education in Turkey, which provides a ranking of institutions of higher education in Turkey according to their ...
    • ISO 9000 implementation in Turkish industry 

      Erel, E.; Ghosh, J. B. (Emerald, 1997)
      Notes that it has become a competitive necessity for firms doing business globally to acquire the ISO 9000 certification, despite the misgivings many have with regard to its true effectiveness. Turkey, an emerging industrial ...
    • Measurement of service quality of Bilkent Computer Center through SERVQUAL 

      Cankat, Yasemin (Bilkent University, 1996)
      Together with the developments in the quality area, measuring service quality has become an important issue. The aim of this study is to measure the service quality of Bilkent Computer Center (BCC). BCC is responsible ...
    • The measurement of service quality: an application of SERVQUAL method 

      Barın, Kardem (Bilkent University, 1995)
      SERVQUAL which calculates the differences between expectations and perceptions of the customers for a specific service is currently the most popular measure of service quality. This study aims to apply SERVQUAL at a ...
    • A producer survey on Turkish furniture industry 

      Öğün, Emir Polat (Bilkent University, 1996)
      Turkish furniture industry has been growing steadily since the liberalization of Turkish economy in early 1980’s. However, the industry faces some technological and economical problems which affects the competitiveness ...
    • Sedef Kakma Sanatı'nın tarihi ve günümüzdeki yeri 

      Eker, Süeda; Kayalıca, Özlem; Sakar, Anıl; Türkoğlu, Arif Yasin; Satıç, Miraç Baran (Bilkent University, 2018)
      Bu yazıda sedef kakmacılığının tarihi, kullanılan malzemeleri ve yöntemleri, ekonomisi, kalite unsurları, Gaziantep’te bu sanatın icra edilişi ve sedef kakmacılığının sürdürülmesi için sağlanan destekleri araştırması ...
    • Service quality in a commercial bank - a case study 

      Genç, Pelin (Bilkent University, 1995)
      In tlie service sector, in tlie environments where tlie rivalry is very intense and the pioclucts are similar, in order for a firm to have a strong position in the sector with respect to its competitors, delivering quality ...