Browsing by Keywords "Public sector reforms"

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Total quality management (TQM) in the Turkish public sector : the views of public employees on practices, impacts and problems for the implementation of TQM in two public organizations

Coşkun, Selim (Bilkent University, 2002)

Total Quality Management (TQM) has become a popular management approach and system since the 1980s. While it has been adopted by thousands of organizations, the debate on its originality in theory and its relationship ...