Uzkan, Ismail Burak2016-01-082016-01-081996http://hdl.handle.net/11693/17827Ankara : The Department of Management and Graduate School of Business Administration of Bilkent Univ., 1996.Thesis (Master's) -- Bilkent University, 1996.Includes bibliographical references leaves 62-63In organizations of every kind, quality is regarded as a means to an end customer satisfaction in all aspects of a product or service. ISO 9000 Standards aim customer satisfaction in that respect. In this study, a real life case which analyses a middle-scale Turkish firm trying to adopt ISO 9001 is presented. Each facility should tailor those standards according to its specific requirements, otherwise it may become a mass of useless work.vii, 68 leaves, tablesEnglishinfo:eu-repo/semantics/openAccessTS156.6 .U95 1996Quality control--Standards.Quality assurance--Standards.ISO 9000 series standards.Thesis