Anisimov, V. V.2016-02-082016-02-0819990895-7177http://hdl.handle.net/11693/25228A new approach is suggested to study transient and stable regimes in overloading retrial queueing systems. This approach is based on limit theorems of averaging principle and diffusion approximation types for so-called switching processes. Two models of retrial queueing systems of the types M̄/Ḡ/1̄/w.r (multidimensional Poisson input flow, one server with general service times, retrial system) and M/M/m/w.r (m servers with exponential service) are considered in the case when the intensity of calls that reapply for the service tends to zero. For the number of re-applying calls, functional limit theorems of averaging principle and diffusion approximation types are proved.EnglishAveraging principleDiffusion approximationMarkov processesRetrial queueing systemsSwitching processesArticle10.1016/S0895-7177(99)00132-6