Koçaǧa, Y. L.Şen, A.2016-02-082016-02-0820070740-817Xhttp://hdl.handle.net/11693/23394We study an inventory system that consists of two demand classes. The orders in the first class need to be satisfied immediately, whereas the orders in the second class are to be filled in a given demand lead time. The two classes are also of different criticality. For this system, we propose a policy that rations the non-critical orders. Under a one-for-one replenishment policy with backordering and for Poisson demand arrivals for both classes, we first derive expressions for the service levels of both classes. The service level for the critical class is an approximation, whereas the service level for the non-critical class is exact. We then conduct a computational study to show that our approximation works reasonably, the benefits of rationing can be substantial, and the incorporation of demand lead time provides more value when the demand class with demand lead time is the critical class. The research is motivated by the spare parts service system of a major capital equipment manufacturer that faces two types of demand. For this company, the critical down orders need to be satisfied immediately, while the less critical maintenance orders can be satisfied after a fixed demand lead time. We conduct a case study with 64 representative parts and show that significant savings (as much as 14% on inventory on hand) are possible through incorporation of demand lead times and rationing.EnglishDemand lead timeInventory managementRationingSpare partsArticle10.1080/074081706010136461545-8830