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      • Department of Industrial Engineering
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      Review of the six-sigma methodology and its case studies

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      Author(s)
      Çuhacı, Z. Gülce
      Purutçuoğlu, V.
      Date
      2011
      Source Title
      Selçuk Journal of Applied Mathematics
      Print ISSN
      1302-7980
      Publisher
      Selçuk University
      Volume
      12
      Issue
      1
      Pages
      95 - 108
      Language
      English
      Type
      Article
      Item Usage Stats
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      19
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      Abstract
      The six-sigma is one of the most effective and recently developed business strategies to reduce process variability, keep on continuous improvement for the process, and to decrease cost and waste. Thanks to its popularity and success as a quality approach, it is commonly used in different manufacturing and non-manufacturing sectors. This study involves how the six-sigma approach is implemented in various sectors such as health care, manufacturing and areas like CRM (Customer Relationship Management), and process management by reviewing its measurement techniques, statistical tools, and applications together with the concepts of reliability and probabilistic design. We also cover computational and statistical methods to analyze the data and to compare relevant results in order to indicate the advantage of this approach.
      Keywords
      Six-sigma methodology
      Reliability
      Probabilistic design
      Permalink
      http://hdl.handle.net/11693/54624
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      • Department of Industrial Engineering 733
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